Terms and Conditions

Ph 07 4959 8360 – Fax 07 4959 8069 – E-Mail reeforest@matilda.net.au

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1- VALIDITY Tours are valid from the dates listed on our web pages or brochures which are updated every 6 months if necessary. Any booking is made pursuant to these terms and conditions.

2- TOUR Reeforest Adventure Tours may, if in the opinion of any representative of Reeforest Adventure Tours or carrier, either refuse to allow persons on the tour or expel persons from the tour if their mental or physical condition is such as to render them: incapable of caring for themself; likely to become objectionable to other passengers; or a hazard to themself or other passengers. Reeforest Adventure Tours will not be liable for any expenses arising from such persons being precluded from completing the tour for any such reason. Each booking is conditional on Reeforest Adventure Tours securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, Reeforest Adventure Tours reserves the right to cancel or suspend a scheduled departure.

3- SPECIAL DIETS Passengers requiring special diets such as vegetarian or gluten free must inform Reeforest Adventure Tours at time of reservation and reconfirm their request with the Reeforest Adventure Tours Driver/Host upon arrival. Reeforest Adventure Tours cannot guarantee special requests will be met in all instances.

4- SPECIAL REQUIREMENTS Reeforest Adventure Tours welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any special requirements must be advised at time of booking. Reeforest Adventure Tours reserves the right to refuse to carry any person who it deems cannot fully care for themselves on Tour without assistance. Wheelchairs and walkers cannot be carried on some motor coaches due to space limitation, prior arrangements to be made when booking re these requirements. Wheelchair passengers should be aware of these limitations. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off motor coaches or other transportation vehicles, or other personal needs. Passengers who need such assistance must be accompanied by a qualified companion or prior arrangements on booking application.

5- HEALTH & FITNESS Tours include walks ranging from short to long distances of up to 1.5 kilometers.  These walks are often over uneven ground and may include steps.  For safety and enjoyment passengers should be in good physical condition to participate in all tours. Some walks vary in degree of difficulty from moderate to difficult.  Passengers need to be aware of the high temperatures which may be experienced in the Outback. Medical Equipment: Please note that in some remote outback locations electric power may not be available 24 hours per day. Passengers are advised to bring take adequate medication (and spare prescriptions for essential medication) for remote travel and emergencies.

6 – PRICING & CONDITIONS All prices are quoted in Australian currency and include tour preparation, operation costs and GST where applicable. Prices include all on-tour coach travel, meals, accommodation, sightseeing and admissions as per the itinerary.  Prices do not include airfares, rail tickets, meals not specified in the itinerary, drinks, laundry, optional activities and items of a personal nature. Changes to rail/flight schedules may require additional overnight accommodation at either commencement or completion of the tour, which is at passengers’ own expense.  Additional Optional Activities are not included in the tour cost and incur additional charges. Tours are subject to availability, operational and seasonal factors. A minimum number of people are required for some activities to operate and you are encouraged to pre-book these prior to arrival to avoid disappointment. These terms and conditions may be subject to further changes by Reeforest Adventure Tours from time to time and are shown on Reeforest Adventure Tours web page.

7- CHANGES TO THE ITINERARY Reeforest Adventure Tours is often not the provider of attractions, excursions and/or optional tours. Accordingly, Reeforest Adventure Tours  may, where it is required to do so, suspend or cancel any tour inclusion where that tour inclusion is not available or in the opinion of Reeforest Adventure Tours, unadvisable, unsafe or unsuitable. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Reeforest Adventure Tours reserves the right to alter or change the accommodation, carriers or vessels at any time for any reason; and cancel or alter the itinerary and/or tour at any time without notice as Reeforest Adventure Tours considers necessary for any reason whatsoever including road, weather or traffic conditions, non performance of suppliers, industrial action, operational conditions and requirements. Where a tour is cancelled prior to the departure date, Reeforest Adventure Tours  will use all reasonable endeavors to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference) or, if this is not acceptable, refund the tour price or such portion of it as Reeforest Adventure Tours  considers appropriate.

8/A – DEPOSITS AND FINAL PAYMENT FOR PACKAGE HOLIDAYS

A non-refundable/non-transferable deposit of $200 per person is payable within 7 days for booking confirmation/or if other arrangements have been made. Bookings will be automatically cancelled if a deposit is not received by Reeforest Adventure Tours within 7 days of the booking /or if other arrangements have been made. Final payment for tour costs must be paid no later than 45 days prior to travel. For bookings made less than 60 days prior to departure, full payment is required within 48 hours for confirmation. It is the passenger’s responsibility to pay the tour price by the due date. Please ensure payments are made within the specified time limits to ensure that bookings are not automatically cancelled.

CANCELLATION FEE FOR PACKAGE HOLIDAYS

Required period of notice Fee per person
60 days and over loss of deposit
between 59 and 45 days 50% of tour fare
between 45 and 15 days 75% of tour fare
14 days or less 100% of tour fare

 

8/B – DEPOSITS AND FINAL PAYMENT FOR DAY TOURS

Please ensure payments are made within the specified time limits to ensure that bookings are not automatically cancelled.

 

 CANCELLATION FEE FOR DAY TOURS

Required period of notice Fee per person  
Between 3 days and 10 days 40% of tour fare  
2 days or less 100% of tour fare  
     
     

Please note: transferring to another date is treated has a transfer fee of 15%.

  1. TRAVEL INSURANCE Passengers are strongly recommended to take out travel insurance to cover against unforeseen circumstances. Ask your travel agent for details.

10- BAGGAGE ALLOWANCE Due to limited space available on the vehicle and in accordance with the airlines, passengers are entitled to carry one suitcase per person as per airline regulations /off road tour requirements with the total sum of not exceeding 60cm length, 40cm width and 45cm height and weight 15kg soft bags only. Personal items such as make-up, cameras etc should be carried in a travel bag which is not to exceed 4kg per person. Where possible use soft bags not cases. Passengers are to ensure that luggage meets the weight requirements as overweight items will be left behind.

11 – YOUNG TRAVELLERS A child is classified as 12 years and younger and children under 7 years of age are not recommended, unless specified on our web page in the tour section.  Child prices are subject to sharing with sole use or twin sharing adults only. Persons under 12 years of age must be accompanied by an adult. Please note some tours are not suitable for children.

12- RESPONSIBILITY Passenger participation in tours operated by the carrier companies and Reeforest Adventure Tours may incur certain risks and dangers which are beyond the operators’ control including, but not limited to the hazards of travelling in remote areas, travel by boat, train, automobile, aircraft or other means of transportation, the forces of nature and accident or illness in remote regions without means of rapid evacuation or medical facilities. The carrier companies and Reeforest Adventure Tours will not have any liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Reeforest Adventure Tours will use their best efforts to ensure that adequate measures are taken. Passengers must make their own enquiries regarding safety warnings in relation to the destination they are travelling too.

13- SEAT ROTATION & SMOKING To ensure all clients can enjoy front and window seats, a daily seat rotation system is employed. Government regulations prohibit smoking on tour coaches and other designated areas.

 

 

 

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